Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online.
PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website thecarboneffect.co.za.
What personal information do we collect?
When making enquiries, ordering or registering on our site, you may be asked to enter details such as your:
- Name
- Email address
- Mailing address
- Credit card information
- Other details to help you with your experience
When do we collect information?
We collect information when you:
- Register on our site
- Place an order
- Subscribe to a newsletter
- Fill out a form
- Enter information on our site
- Communicate with us via email
How do we use your information?
We may use your information in the following ways:
- To personalize your experience and deliver relevant content and product offerings
- To improve our website and services
- To respond to customer service requests
- To administer contests, promotions, surveys, or other features
- To process transactions quickly
- To send periodic emails regarding orders, products, or services
How do we protect visitor information?
- Our website is scanned regularly for security vulnerabilities.
- Personal information is stored behind secured networks and accessible only to authorized personnel.
- Sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
- All transactions are processed through a third-party gateway provider and not stored on our servers.
Do we use cookies?
Yes. Cookies are small files that enable our site’s systems to recognize your browser and capture certain information.
We use cookies to:
- Remember and process items in the shopping cart
- Save user preferences for future visits
- Compile aggregate data about site traffic and interactions
- Work with trusted third-party services (e.g., Google Analytics)
You can choose to disable cookies through your browser settings. If you disable cookies, some features may not function properly.
How can you opt out, remove, or modify information?
You can request to have your information removed by emailing us at info@thecarboneffect.co.za.
Please note we may maintain records of individual transactions for legal and accounting purposes.
Third-Party Disclosures
We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted partners who help us operate our website, business, or services under confidentiality agreements.
We may disclose information if required by law, to enforce policies, or to protect rights, property, or safety.
Third-Party Links
We may occasionally include links to third-party products or services.
These sites have independent privacy policies, and we are not responsible for their content or activities.
Transfer of Your Personal Information
Your information may be transferred to and maintained on servers outside your jurisdiction, where data protection laws may differ.
We take reasonable steps to ensure your data is treated securely and only transferred to entities with adequate protections.
Disclosure of Your Personal Information
In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
We may also disclose information if required by law or government requests.
Retention of Your Personal Information
We will retain your data only as long as necessary for the purposes in this Privacy Policy, including legal compliance, dispute resolution, and policy enforcement.
Service Providers
We employ third parties to assist in operating our website and services. These providers may access your information only to perform tasks on our behalf.
Analytics
We use Google Analytics to monitor site traffic.
Google may use collected data for advertising within its network.
You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Read more about Google’s practices here: Google Privacy Policy.
Payment Processors
For paid products/services, we use third-party payment processors.
We do not store card details; they are handled securely by the processors in compliance with PCI-DSS standards.
Contacting Us
If you have any questions regarding this privacy policy, please contact us at:
Email: info@thecarboneffect.co.za
👉 Please also review our Terms and Conditions.